MR Orga is the workforce, billing, scheduling, controlling and reporting platform for market-research call centres. It runs alongside your CATI software - Askia, Voxco, Nebu (Enghouse), Unicom, Ingress - not against it. Used by leading institutes from Berlin to Hong Kong. Twenty-five years in production.
Running a CATI centre means managing an interviewer pool that flexes by project, across languages, sites and shifts. Your CATI software manages the interview. But the layer around it - shift planning, recruitment, billing, controlling - is where most operations still lose time and money.
Generic workforce-planning tools were not built for it. Excel and Access patches do not survive the next staffing crunch. In-house systems do not survive the next CTO. We have been replacing both, repeatedly, since 2001.
MR Orga is the platform we built specifically for the industry - alongside your existing CATI stack, cleanly integrated, accountable to a single sector that actually understands how this work runs.
Shift scheduling, capacity forecasting and skill-matched assignment across single sites or enterprise networks. Interviewers plan their own shifts through the web portal.
Real-time time capture with automatic break handling. Interviewers print their own weekly summaries; supervisors approve in bulk.
Automatic interviewer billing with break times, transfer reports and configurable billing models. Drops cleanly into Addison, Sage, and other accounting systems.
Site-specific and enterprise-wide reporting and forecasts. Cost control as work happens, not after the fact.
Built to work with Askia, Voxco, Nebu (Enghouse), Unicom and Ingress - not against them. Twenty years of integration patterns; no big-bang rip-and-replace.
When EuroInterview, Acrobat Research and Cimigo merged into Cido Research, the joint venture had 320 CATI seats spread across Germany, Canada, China and India - and three sets of administrative tools that had never been aligned. They adopted MR Orga as a single workforce-and-billing layer, integrated with Voxco for survey delivery.
Read The Cido Case →“While the web-based Command Center concentrates on surveys and data processing, MR Orga deals with administrative procedures - together they make an unbeatable package.”
- Roland Klassen, CEO, Acrobat Research
MR Orga integrates with the CATI and accounting tools you already run.
“We cannot imagine managing our locations without MR Orga.”
Jens Winicker · Founder & Managing Director, IFAK
Rilaton is the CATI centre of IFAK, a leading German full-service institute for market and social research, with end-clients including Nestlé and Lufthansa.
Read The IFAK Story →MR Orga runs in your environment, end of story. Your servers, your data, your control. The platform itself is a single deployment - what changes is where you run it.
Traditional on-premises install for institutes with their own IT.
AWS, Azure, GCP or any cloud provider - you keep the tenancy and the keys.
We supply the platform, the upgrades and the support. Hosting is yours.
A 45-minute live demo against the integrations you already use. No standard slide deck - we work from your operation.
